Frequently Asked Questions
PLANNING YOUR VISIT
What are your hours of operation?
Our general hours of operation and dates of closure can be viewed here. Please be sure to always call in advance of your visit to ensure that our galleries are available to be viewed at your desired time.
What is the cost of admission?
Admission is $10 for adults and $5 for seniors, students, and veterans. Tickets can be purchased upon arrival or in advance here.
Can I buy tickets in advance?
Admission tickets can be purchased in advance of your visit here. Please always be sure to call ahead to ensure that our museum galleries are open for viewing at your desired time. Please also bring proof of your online purchase to help facilitate your entrance to our facility.
Is free parking available on-site?
Yes, parking in the Welwyn Preserve is completely free to the public.
Is there a coat check available on-site?
Yes, there is a self-serve coat closet available for all visitors. The Museum is not responsible for any lost or damaged items.
EXHIBITIONS
How do I schedule a private tour of the museum?
Private tours for adult groups can be scheduled here. Teachers and administrators can review and schedule educational programs here.
How long should I prepare to spend at the museum?
A self-guided visit to the museum can vary in length for every visitor. Most guests spend about an hour going through our permanent exhibition, but can spend upwards of two hours if time is spent interacting with our various QR codes and media players.
Is your museum appropriate for my child?
In designing our permanent exhibition, the HMTC curation team created a chronological journey through history that touches on one of humanity’s darkest hours without including the graphic nature of many Holocaust films and museums of the past. Our galleries are recommended for 5th grade students and older. For further information please contact our Director of Education, Donna Rosenblum at 516.571.8040.
Do you have exhibitions for loan?
Our educational team currently offers two distinct exhibitions for loan: Voices of Survivors & Righteous Among the Nations. For further information please contact Zachary Graulich at zacharygraulich@hmtcli.org.
ACCESSIBILITY AT HMTC
Is the museum wheelchair accessible?
Our team at HMTC strives to create an inclusive and welcoming environment for everyone. Our permanent and temporary exhibitions are all located within the first floor of our facility and are completely accessible to guests with walkers, wheelchairs, and crutches.
The HMTC Children’s Memorial Garden is also completely accessible to all guests. With both a staircase entrance and a ramped entrance, all visitors can enjoy their time in the garden.
Are there accessible parking spaces on-site?
Yes, there are handicapped parking spaces located directly outside the front entrance of our facility.
Are audio tours of the museum available?
Our permanent exhibition includes numerous QR codes throughout our galleries that can be scanned with the aid of a smartphone. Please ask our receptionist for further information upon arrival.
HMTC is proud to say that our museum has recently been added as a featured museum on the Bloomberg Connects app. For further information, please see here.
EVENTS
How can I view recordings of past events?
You can view recordings of some of our past events on our YouTube page and other social media accounts.
How do I propose an event at HMTC?
You may submit a formal proposal of your event here. For further information, please call us at 516.571.8040 to be directed accordingly.
WELWYN PRESERVE
Are the trails in the Welwyn Preserve open to the public?
The Welwyn Preserve is entirely maintained by Nassau County. The trails are open to the public from sunrise to sunset.
Who do I contact to report an incident or concern within the preserve?
If you need to contact someone in regards to trail maintenance or other related inquiries please call the Nassau County Department of Parks and Recreation at 516.572.0200. For all emergency situations please contact 911.